You have been invited to yet another holiday open house, office
party, or social get-together and you find yourself standing in a room
full of strangers. Now what do you do?
A) Stock up on food and find someplace comfortable to hide.
B) Hang out by the bar and wait for someone to approach you.
C) Escape as you see an opportunity.
Answer: None of the above. Learn to be a skilled small talker!
When meeting new people and starting conversations, many people are
nervous or apprehensive. It can be difficult to enter a room and view
strangers everywhere you turn. Meeting all these people and engaging in
conversation with them can be exhausting and overwhelming. But it does
not have to be this way. Skilled small talkers turn holiday gatherings
into opportunities for success. In fact, they realize that these holiday
functions have the potential to become great networking opportunities.
Whether you are at a business "meet-and-greet" or a
client's open house, you can use conversational skills as a tool with
which to build new connections, while avoiding awkward pauses and
uncomfortable conversations. After all, any relationship; business or
social, starts with small talk.
Mastering the art of small talk is not only essential in forming new
relationships, but also in creating lasting positive impressions. Great
small talkers are made, not born.
The next time you find yourself at a holiday function, try one of
these top ten icebreakers:
1. "How do you know the host/hostess?"
2. "What are some of your family holiday traditions?"
3. "Bring me up to date about your family/work."
4. "Tell me about your plans for this holiday season."
5. "What do you enjoy most about the holiday season? Why?"
6. "What you have got coming up or planned during the upcoming
year?"
7. "Describe your typical holiday festivities."
8. "What special gifts do you plan to give this year?"
9. "What was the best gift you ever received? Why?"
10. "How does the holiday season affect your
work/industry/family?"
Once you have broken the ice, follow these important tips to ensure
your small talk success:
o Don't rush through conversations. Take your time, and be sure to
remember names and use them frequently during conversations.
o Show an interest in every person you meet. By showing an interest,
you are creating a favorable impression of yourself. People, even shy
ones, like to talk about themselves, so let them.
o Be prepared. Before entering an event, take a couple minutes and
think of at least three conversation topics. Remind yourself of what you
may already know about fellow attendees: their hobbies, activities or
interests. If you happen to encounter an uncomfortable silence, these
conversation points will always come in handy.
Always maintain eye contact. Eye contact is an easy way to make
others feel comfortable, important, and special.
o Act confident through your body language, even if you are not.
Nervous body language twisting your hair, slouching shoulders, constant
hand rubbing} can make others uncomfortable and anxious. Try to be aware
of your body language when interacting with others.
o Be a careful listener. By listening intently to what others are
saying, you are not only making them feel important, but you can gather
cues you need to keep the conversation going and bridge to new topics.
o Don't steal the show, and don't let others steal the show, either.
Try to give everyone in an interaction the opportunity to speak. If
someone is monopolizing a conversation, wait for a pause or until that
person takes a breath, and then make a comment that can steer the
conversation in a new direction. Or include someone who has not been
heard from by asking, "What has been going on in your
department?" or "What are your views on this issue?"
o Be appropriate. In certain settings, some topics may not be
suitable. Be careful when asking about spouses and romantic
relationships, because you may end up regretting it. Instead ask:
"What's been going on with the family?" or "Give me an
update on your life since our last visit." Do not ask about the job
at Boeing unless you are sure he or she still works for Boeing.
Questions that prevent "foot in mouth" disease are:
"Bring be up do date about your work" or "What's been
going on with work?"
o Don't interrogate a conversational partner. Questions like:
"Where are you from?" "Are you married?" "What
do you do for a living?" can stop a conversation before it ever
really starts.
o Be respectful of the opinions of others. Not everyone agrees on
things, and friendly disagreements can be a gateway to a great
conversation. Offer your opinion of your favorite football team, the
state of public education today, or the future of the space program. Be
sure to follow up with "What do you think?" or "Tell me
your opinion."
o Have exit lines prepared. You will probably want to mingle with
several people around the room. Ask for a referral to remove yourself
from
conversation: "Who do you know at this event that comes from a
financial background?" If this produces a referral then you are on
your way. If not, you are still on your way with: "I need to locate
fellow financial gurus in order to help me understand the information
presented at the general session today. It was very nice meeting
you." Fearful of hurting someone's feelings?
Ask them to join you: "I need to get some coffee, would you like
to join me?" They can decline or join you, but at least you are
moving around the room.
This holiday season turn every conversation into an opportunity for
success!
Office Party Survival Tips
If you're dreading the holiday office party and small talk doesn't
come naturally to you, consider creating your own small talk cheat
sheet. You can save it in your blazer pocket or handbag.
For starters, try these conversation starters: "How does this
season of the year impact your work," "Describe a holiday
tradition that you enjoy," "Tell me about your plans for the
holidays," "What is your favorite holiday (and why)," and
"What are your department's plans for the upcoming year?"
Conversation killers to avoid include "Merry Christmas! What are
your Christmas plans?" (Not everyone celebrates Christmas);
"Do you have children?" (Not much to say if the answer is no);
and "Is that XXX real?"
(Fill in the blank-diamond, hair, etc.).
Debra Fine is the author of The Fine Art of Small Talk (Hyperion,
October 2005).and a nationally recognized speaker and expert on
communication skills. Visit